Q-CARE gives you access to a quality manager, whenever you need one

Q-Care is a scheme where we take care of all your ISO management system requirements. It allows companies to reap the benefits of a dedicated professional in either quality, environment, information security or Health and Safety on a time-shared basis, to compliment your existing management team, without the cost of employing a full-time Manager to manage your ISO certified system.

This is a popular option for companies wishing outsource quality control to keep overheads costs low, yet achieving optimum levels of excellence within the organisation. Depending on your requirements, your Q-Care consultant could attend ½ a day or a full day on a monthly, quarterly or bi-annual basis. The ability to respond and adapt to the marketplace will, more than ever before, differentiate successful organisations from those struggling to survive. In order to maintain and improve your reputation and success, continually reviewing your business processes will determine any areas for improvement and to help you keep ahead of your competitors.

What tasks does the Q-Care scheme cover?

The Q-Care scheme is extremely flexible and is tailored to your specific business needs, taking into consideration the size of the organisation and the resources currently available.

These are examples of the services your dedicated Q-Care Manager could offer:

  • Maintenance of your Quality/Environment/Integrated Management System; Business Manual, processes, procedures and records
  • Conduct internal audits; Initiate corrective and preventive action
  • Report on key performance indicators and service improvement
  • Liaise with statutory and regulatory bodies, customers and suppliers
  • Carbon verification, Environmental supply chain management.
  • Liaise with your assessment body and provide ISO surveillance visit support
  • Monitor and report on employee performance
  • Monitor and report on Service Level Agreements
  • Develop your system to incorporate elements of other ISO standards i.e. Information Security.
  • Chair management review meetings
  • Conduct supplier audits
  • Operate a client satisfaction programme
  • Provide impartial professional advice on business improvement

How does the scheme work?

There will be routine visits where the Q-Care manager will be on-site, and in addition to this the client may call Blackmores or e-mail to request advice.An annual fixed fee is agreed once the defined responsibilities and time quota have been confirmed. A payment plan is agreed to smooth cash flow.

What costs are involved?

It is dependent on the time quota required, but typically costs range from £600 per annum up to 25% of the cost of a full-time Quality Managers salary.

Contact us now for a free, confidential and no-obligation consultation. We will review your requirements and offer professional, impartial advise on potential solutions. For more information on the Q-Care service contact Blackmores on 01462 731242 or e-mail enquiries@bqms.co.uk

  

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